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Delivery & returns

1. Delivery / availability of goods

1.1 On our website you can find an average lead time for the delivery of the goods. Please note that this average lead time is an estimate only and we shall have no liability to you in relation to such lead time not being met.

1.2 We do not accept liability for any costs you incur due to late delivery. We recommend that you do not book installers until you have received your goods.

 

2. Risk/title

2.1 Ownership of the goods shall only pass to you as from the moment we have received in full (in cleared funds) all sums due to it in respect of:

2.1.1 the goods, and

2.1.2 all other sums which are or which become due to us from you on any account.

 

3. Right of withdrawal and return process

3.1 You have the right to withdraw from the contract at any time, without payment of any extra costs and without giving a reason, up to 14 calendar days after you receive the goods (hereafter ‘Withdrawal Period’).

3.2 To exercise your right of withdrawal, you have to call our Customer Service in order to notify your decision to withdraw from the contract (phone number is provided under condition 1.1). Please note that you will be asked to give us details of the goods ordered (e.g. but not limited to: order number).

3.3 After your withdrawal by phone, we will confirm you by email (to the email address you provided us with) that the contract is withdrawn.

3.4 Except in the case of faulty or misdescribed goods, if you exercise your right of withdrawal after receipt of the goods, you are responsible for returning the goods to Lampe Textiles at your own cost and risk and via the means of transport of your choice. The goods and the packaging must be returned in perfect resale condition to Lampe Textiles, Kanegemstraat 29, 8700 Tielt, Belgium, without undue delay and in any event not later than 14 calendar days from the day on which you communicated your decision to withdraw from the contract to us in accordance with this condition. 

3.5 We will reimburse any sum paid by you without undue delay and in any event not later than 30 days from the day we were informed of your decision to withdraw from the contract.

3.6 Except in the case of faulty or misdescribed goods, in case the goods are not returned according to the provisions of these Terms and Conditions, we can charge you a sum equal to the costs we incur due to the failure of returning the goods in accordance to these Terms and Conditions.

 

4. Shipping costs

 

Country

 

Shipping costs 

 

Minimum order for free delivery 

 

Belgium
Netherlands
Luxembourg

€9 €140

Austria
Germany
Denmark
France
Monaco

€11 €140

Czech Republic
Croatia
Hungary
Poland
Slovenia
Slovakia

€18 €200

Spain
United Kingdom
Ireland
Italy
Portugal

€27 €300

Switzerland 
Canada
United States 
Estonia
Finland
Greece
Sweden
Bulgaria
Latvia
Lithuania
Romania
Andorra
San Marino
Norway
Liechtenstein

€38 €450

Other

€55 €550